
Futher to our already excellent customer service, ID CardWorld now offers our clients the option to purchase our brand new Platinum Support Plan to provide first-class post sales service and technical support.
You'll be given the highest priority phone and email technical support, meaning you'll never have to wait in long phone queues. If your hardware needs to come back for a workshop repair, we'll provide you with a loan unit for the duration of the repair period, meaning your card productivity won't be disrupted.
In Summary, here's what you get:
- First priority response via Phone or Email
- Remote Login Technical Support*
- HotSwap Hardware Replacement**
For more details on our Platinum Support package please call (02) 9651 6000 or email: support@idcardworld.com.au.
* Remote Login Support Where Allowed
** If exact printer model not available, a similar model will be provided.
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